Exchange & Return Policy – Asmar Luxury

At Asmar Luxury, customer satisfaction is our top priority.
If you wish to exchange or return an item, please review the policy below:

Exchange & Return Period

Customers may request an exchange or return within 3 days of receiving the order.

Conditions for Exchange or Return

• Item must be unused and in original condition

• Returned with original box and packaging

• Perfumes and skincare must remain sealed

• Proof of purchase is required

Non-Returnable Items

• Opened perfumes

• Used skincare products

• Any item that has been used or damaged

• Special or discounted items (if applicable)

Damaged or Wrong Item

If you receive a damaged or incorrect product:
We will take full responsibility and offer a free exchange or return.

Please contact us within 24 hours of receiving the order and provide clear photos.

Shipping Fees

• If exchange is due to change of mind:
  Customer covers shipping fees.

• If the issue is from our side:
  We cover all shipping costs.

How to Request an Exchange or Return

Please contact us via:

• WhatsApp

• Instagram

• Website contact form

We will respond within 24 hours.

Refunds

Refunds are processed after receiving and inspecting the item within
2–5 business days,
using the original payment method.

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